Do you have a question or need information? Contact our customer service department via our online form.

If you prefer, you can also contact us by message via WhatsApp: https://wa.me/33745141590

WhatsApp

elevenparis

<ul><li data-start="5991" data-end="6042" id="isPasted">In general, promo codes cannot be combined.</li><li data-start="6043" data-end="6094">Only the first applied code will be considered.</li></ul>

In general, promo codes cannot be combined. Only the first applied code will be considered.

Can I combine multiple codes?

🎁 Promotions & Gift Cards

What is your delivery time?

How can I track my order?

I haven't received my confirmation email. What should I do?

Can I change or cancel my order?

My order has been in preparation for several days.

What if my package gets lost?

What should I do if my item arrives damaged or defective?

Do the prices include taxes?

Do I have to pay international customs fees?

📦 Orders & Shipping

How do I make a return or exchange?

Are returns or exchanges free of charge?

How long will it take to receive my refund?

Can I get a credit note?

🔁 Returns & Refunds

What payment methods do you accept?

Is payment secure?

Why was my payment declined?

💳 Payments

How do I create an account?

How do I change my information?

Can I place an order without creating an account?

Where can I view my credit notes?

👤 My Account

How do I use a promo code?

How does the gift card work?

My promo code isn't working

How to become an affiliate / reseller?

How can I propose a collaboration or partnership with Elevenparis?

How do I submit a press request?

🤝 Collaboration / B2B / Press

Can I combine multiple codes?Updated 5 months ago