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elevenparis

Do you have a question or need information? Contact our customer service department via our online form.

Help Center

What is your delivery time?

How can I track my order?

I haven't received my confirmation email. What should I do?

Can I change or cancel my order?

My order has been in preparation for several days.

What if my package gets lost?

What should I do if my item arrives damaged or defective?

Do the prices include taxes?

Do I have to pay international customs fees?

📦 Orders & Shipping

How do I make a return or exchange?

Are returns or exchanges free of charge?

How long will it take to receive my refund?

Can I get a credit note?

🔁 Returns & Refunds

What payment methods do you accept?

Is payment secure?

Why was my payment declined?

💳 Payments

How do I create an account?

How do I change my information?

Can I place an order without creating an account?

Where can I view my credit notes?

👤 My Account

How do I use a promo code?

Can I combine multiple codes?

How does the gift card work?

My promo code isn't working

🎁 Promotions & Gift Cards

How to become an affiliate / reseller?

How can I propose a collaboration or partnership with Elevenparis?

How do I submit a press request?

🤝 Collaboration / B2B / Press