📦 Orders & Shipping
What is your delivery time?
Our standard delivery time in mainland France is 2 to 4 business days. For international orders, the delivery time is 3 to 7 business days. Please note that delivery times may vary depending on your location and the time of year. If you have any furt
How can I track my order?
Once your order has been placed and processed, you will receive a confirmation email containing your order details. This email will include a tracking number and a link to our tracking page. Click on the tracking number link or enter the tracking num
I haven't received my confirmation email. What should I do?
If you haven’t received your order confirmation email:. Check your “Spam” or “Junk” folder. Make sure the email address entered during checkout is correct. If the email still doesn’t appear, contact our customer service with:. Your full name. Approxi
Can I change or cancel my order?
Orders can only be modified or canceled before they have been shipped. If you wish to change or cancel your order, contact our customer service as soon as possible. We will do our best to intervene before shipping. Once the order has been shipped, pl
My order has been in preparation for several days.
Once placed, your order is processed and shipped quickly. Preparation times may vary depending on order volume and product availability. You will receive an email notification as soon as your order has been shipped. If your order appears stuck for se
What if my package gets lost?
At Elevenparis, we do everything we can to ensure that every order reaches you in perfect condition. If your order is lost during shipping, please contact our customer service department at [email protected], providing your order number and al
What should I do if my item arrives damaged or defective?
We invite you to refuse any package that appears damaged upon delivery. If this is not possible, please contact our customer service team within 48 hours of delivery and provide:. Your order number. Clear photos of the item (full view + close-up of t
Do the prices include taxes?
Yes, all prices displayed include VAT applicable in France. For international customers, local taxes may be added during the checkout process.
Do I have to pay international customs fees?
Duties and taxes for your country are already included in the price displayed at checkout. You will not have to pay any additional fees upon delivery.