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At Elevenparis, we do everything we can to ensure that every order reaches you in perfect condition. If your order is lost during shipping, please contact our customer service department at <a data-fr-linked="true" href="mailto:customer@elevenparis.com" id="isPasted">customer@elevenparis.com</a>, providing your order number and all relevant details.

At Elevenparis, we do everything we can to ensure that every order reaches you in perfect condition. If your order is lost during shipping, please contact our customer service department at customer@elevenparis.com, providing your order number and al

What if my package gets lost?

📦 Orders & Shipping

What is your delivery time?

How can I track my order?

I haven't received my confirmation email. What should I do?

Can I change or cancel my order?

My order has been in preparation for several days.

What should I do if my item arrives damaged or defective?

Do the prices include taxes?

Do I have to pay international customs fees?

How do I make a return or exchange?

Are returns or exchanges free of charge?

How long will it take to receive my refund?

Can I get a credit note?

🔁 Returns & Refunds

What payment methods do you accept?

Is payment secure?

Why was my payment declined?

💳 Payments

How do I create an account?

How do I change my information?

Can I place an order without creating an account?

Where can I view my credit notes?

👤 My Account

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Can I combine multiple codes?

How does the gift card work?

My promo code isn't working

🎁 Promotions & Gift Cards

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How do I submit a press request?

🤝 Collaboration / B2B / Press

What if my package gets lost?Updated a month ago