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<ul><li data-start="6396" data-end="6462" id="isPasted">Enter your gift card code in the designated field at checkout.</li><li data-start="6463" data-end="6523">The value will be deducted from your total order amount.</li><li data-start="6524" data-end="6605">If the balance is insufficient, you can complete payment with another method.</li></ul>

Enter your gift card code in the designated field at checkout. The value will be deducted from your total order amount. If the balance is insufficient, you can complete payment with another method.

How does the gift card work?

🎁 Promotions & Gift Cards

What is your delivery time?

How can I track my order?

I haven't received my confirmation email. What should I do?

Can I change or cancel my order?

My order has been in preparation for several days.

What if my package gets lost?

What should I do if my item arrives damaged or defective?

Do the prices include taxes?

Do I have to pay international customs fees?

📦 Orders & Shipping

How do I make a return or exchange?

Are returns or exchanges free of charge?

How long will it take to receive my refund?

Can I get a credit note?

🔁 Returns & Refunds

What payment methods do you accept?

Is payment secure?

Why was my payment declined?

💳 Payments

How do I create an account?

How do I change my information?

Can I place an order without creating an account?

Where can I view my credit notes?

👤 My Account

How do I use a promo code?

Can I combine multiple codes?

My promo code isn't working

How to become an affiliate / reseller?

How can I propose a collaboration or partnership with Elevenparis?

How do I submit a press request?

🤝 Collaboration / B2B / Press

How does the gift card work?Updated a month ago