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Refunds are usually processed&#xA0;within 14 business days after we receive and inspect your returned item.Exact timing may vary depending on your bank or payment method.

Refunds are usually processed within 14 business days after we receive and inspect your returned item. Exact timing may vary depending on your bank or payment method.

How long will it take to receive my refund?

🔁 Returns & Refunds

What is your delivery time?

How can I track my order?

I haven't received my confirmation email. What should I do?

Can I change or cancel my order?

My order has been in preparation for several days.

What if my package gets lost?

What should I do if my item arrives damaged or defective?

Do the prices include taxes?

Do I have to pay international customs fees?

📦 Orders & Shipping

How do I make a return or exchange?

Are returns or exchanges free of charge?

Can I get a credit note?

What payment methods do you accept?

Is payment secure?

Why was my payment declined?

💳 Payments

How do I create an account?

How do I change my information?

Can I place an order without creating an account?

Where can I view my credit notes?

👤 My Account

How do I use a promo code?

Can I combine multiple codes?

How does the gift card work?

My promo code isn't working

🎁 Promotions & Gift Cards

How to become an affiliate / reseller?

How can I propose a collaboration or partnership with Elevenparis?

How do I submit a press request?

🤝 Collaboration / B2B / Press

How long will it take to receive my refund?Updated a month ago