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elevenparis

<p>Our most popular styles are produced in several runs: from one run to the next, a detail may change (drawstring tips, embroidery size, wash shade).</p>

Our most popular styles are produced in several runs: from one run to the next, a detail may change (drawstring tips, embroidery size, wash shade).

Why do two pieces of the same style look slightly different?

✨ The Brand

What is your delivery time?

How can I track my order?

I haven't received my confirmation email. What should I do?

Can I change or cancel my order?

My order has been in preparation for several days.

What if my package gets lost?

What should I do if my item arrives damaged or defective?

What are your shipping costs?

Which countries do you ship to?

Do prices include taxes and customs duties?

Can I change my shipping address?

My parcel shows as delivered but I haven’t received it

An item is missing from my parcel or I received the wrong item

Can I pick up my order in store?

📦 Orders & Shipping

How do I make a return or exchange?

Are returns or exchanges free of charge?

How long will it take to receive my refund?

Can I get a credit note?

🔁 Returns & Refunds

What payment methods do you accept?

Is payment secure?

Why was my payment declined?

💳 Payments

How do I create an account?

How do I change my information?

Can I place an order without creating an account?

Where can I view my credit notes?

I’m not receiving the six-digit login code

How do I unsubscribe from the newsletter or text messages?

👤 My Account

How do I use a promo code?

Can I combine multiple codes?

How does the gift card work?

My promo code isn't working

How do I get the welcome code?

I didn’t receive my welcome code

Where can I find promo codes?

🎁 Promotions & Gift Cards

How to become an affiliate / reseller?

How can I propose a collaboration or partnership with Elevenparis?

How do I submit a press request?

🤝 Collaboration / B2B / Press

How do I choose my size?

Do your sweatshirts and t-shirts run large?

Do your joggers run large?

Do jackets and coats fit like the sweatshirts?

📏 Sizing & Fit

How should I care for my clothes?

Can my garment shrink?

How do I care for leather?

Why does my washed or tie-dye piece look different from the photo?

Do you offer repairs or customisation?

🧺 Fabrics & Care

An item is sold out in my size: will it be restocked?

Why is a restocked item already sold out?

Is a style available in another colour or size?

🔔 Availability & Restocks

Can an item sold out online be available in store?

🏬 Our Stores

How can I tell if an Eleven Paris product is authentic?

Will your past collections come back?

Are your capsules limited editions?

Are your collections unisex?

I saw an Eleven Paris piece in a show or music video: is it for sale?

When are new collections released?

Why do two pieces of the same style look slightly different?Updated a day ago